“My Shop Rights” Keeps Australian Shoppers Informed


On January 1st, the Australian Consumer Law commenced. The ACL replaces regional and local consumer laws, which has created a confusing time for both shoppers and retailers. Consumer Affairs Victoria has made things a little easier for everyone with My Shop Rights, a new iPhone application.

The app lays out consumer rights in a simple, easy to navigate interface. A shopper with a problem can open the app, find their topic of interest (“gifts and gift vouchers,””problems with a product” and several more), and instantly locate a plain language explanation of their rights and of retailer responsibilities. They can also keep track of gift voucher expiry dates, warranties and receipts within the app.

Though the ACL may take some getting used to, an informed shopper will always feel more secure making purchases. So it’s great to see that Consumer Affairs Victoria is doing its part to market the law to the people who it will help.


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