Bayfair Shopping Centre Seeks a Customer Service Champion
Many internal shopping center award schemes recognize retailers. But when it comes to the day-to-day operations in each store, it’s the front line retailer workers that are really the face of your center. Bayfair Shopping Centre is setting out to make those workers feel appreciated with its Customer Service Champion awards.
Throughout September, the center is taking in shoppers’ tales of outstanding customer service. Shoppers can either pop by the center’s information desk for a ballot or they can tell their story in an online contact form. When all the entries are collected, one lucky shopper will get a little good karma back in the form of a $1000 center gift card.
With that sorted out, a panel of five Bayfair retail managers will gather to read through the entries and select ten finalists. To ensure a well-judged result, the center has contracted an independent professional mystery shopper to run the finalists through their paces. Each will be given a certificate of achievement, and the overall winner will be crowned Customer Service Champion 2011, walking away with a trophy and a $1,000 Bayfair gift card.
