Fareham Center Supports Dementia-Friendly Communities
Fareham Shopping Centre is taking care to ensure some of its most vulnerable locals will be safe within its walls. It has just wholeheartedly backed the pilot scheme for Dementia Friendly High Streets, an initiative of the Hampshire Dementia Action Alliance.
Centre manager Mike Taylor supported the scheme enthusiastically, seeing a host of potential benefits to his center and the community.
“We have been working hard on our customer service element of delivery and when we were approached to get involved in the pilot scheme we could see it worked for us on a number of levels,” he said. “The team at Fareham will continue to provide valuable feedback in terms of identifying as yet unforeseen challenges”.
Center staff has been working with Alliance coordinators and volunteers to learn more about how to keep the center dementia-friendly, and have been encouraging stores to get on board as well.
“If our staff are more aware of dementia it helps our customers to feel more confident when they shop with us and it is an important part of our customer service delivery, we mean it when we say we care about people,” said Taylor.
Representatives from the Dementia Action Alliance are also staffing a kiosk at the center every Monday morning so shoppers with questions can drop in to learn more about dementia-friendly communities.
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